NETWORK Trouble Ticket
S M A R T D A T A N E T W O R K
The SpaceApp Network Trouble Ticket system, serves as a formalized digital platform utilized for reporting and monitoring issues or concerns associated with the HBAR satellite network. This digital ticketing system plays a crucial role in expeditiously resolving network-related incidents, thus contributing to the seamless operation of the network.
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The SpaceApp Network Trouble Ticket system is a vital component of our commitment to providing reliable and efficient network services. It empowers users to report issues with confidence, knowing that they will be promptly addressed, and network disruptions will be minimized. We continuously strive to enhance this system to better serve our network users and maintain the highest standards of network performance.
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Best Practices Guide
1
Contact Information
This section collects details about the person reporting the issue, including their name, organization, email address, and phone number.
2
Issue Details
This includes the date and time when the issue was first detected, the affected HBAR SGS locations, and the satellites involved. The description of the issue should be comprehensive, detailing what went wrong.
3
Steps Taken
Document any initial steps or actions taken to investigate or address the issue. This helps prevent duplication of efforts and provides context for the support team.
4
Error Messages
If there were any error messages generated by the system or software, they should be included in this section. Error messages often provide valuable clues for diagnosing and resolving network problems.
5
Attachments
Any relevant documents, screenshots, logs, or reports should be attached to the trouble ticket, or send by email. These can assist the support team in understanding the issue better.
6
Impact Level
Assess the impact of the issue on network operations, using categories like Low, Medium, High, or Critical. This helps determine how quickly the problem needs to be resolved.